Return Policy

REVOCATION INSTRUCTION
RIGHT OF REFUSAL

Consumers have a legal right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

The right of revocation applies exclusively to consumers according to § 13 BGB.

RIGHT OF RESCISSION

You have the right to cancel this contract within fourteen days.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

CONSEQUENCES OF THE REVOCATION

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

REASONS FOR EXCLUSION OR EXPIRATION OF THE RIGHT OF REVOCATION

The right of withdrawal is only valid for articles that have not been individualized or modified, opened (e.g. creams, fragrances, welded articles) or used. For personalized products the right of withdrawal expires.

– End of the revocation instruction –

Returns

If you would like to cancel the order, please fill in the
our online returns form.

    Privacy Policy

    After you have sent the form you will receive a confirmation of the filled out form by e-mail. In a further e-mail you will receive instructions on how to return the goods. This process can take up to two to three days. You then have the possibility to deliver the package within 14 days at any post office after recieving the instructions. The data transmitted by you via the form are part of the existing contractual relationship and will only be used here to enable the return shipment of the goods for you. The necessary data will be forwarded to our logistics partner.

    The return shipment is free of charge for our customers in the EU.

    If several articles of an order are returned, they should be combined in one shipment.

    The right of return only exists for articles that have not been individualized or modified, opened (e.g. creams, fragrances, welded articles) or used. For personalized products the right of withdrawal expires.

    Repayment terms

    Please note that 14 business days may pass between receipt of your return and the refund process.

    EU Commission

    Complaints/dispute resolution

    consumers within the EU:

    For the out-of-court settlement of consumer disputes, the Commission of the European Union has set up an online platform (“OS Platform”), which you can contact for out-of-court dispute resolution. You can find the platform here. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration